Returns

Returns & Refunds

We want you to love your beads! If something’s not quite right, here’s how we can help:

Change of Mind

We accept returns within 14 days of delivery on unopened, unused items in original packaging. You’ll need to cover return shipping, and we recommend using a trackable service.

Damaged or Incorrect Items

If your order arrives damaged or not as expected, please email us at info@beadnerd.com.au within 7 days of receiving your order. Include your order number and a photo if possible – we’ll make it right!

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow a few business days for processing.

Custom-made or clearance items may not be eligible for returns. Reach out if you’re unsure – we’re happy to chat.